Experiencing issues when filling out our online forms?
Here are a few potential causes of common issues, and whenever appropriate, potential solutions.
- You paused midway, and waited too long to continue before the form timed out.
- Be sure to fill out the forms completely in one sitting. They may take 10-15 minutes to complete.
- You accidentally refreshed/reloaded the page before completing the form.
- Be sure to fill out the forms completely, and wait for a confirmation they have been submitted before navigating away from the page.
- You are using ad-blocking software that’s flagged content from ReviewWave and/or Aloha.
- Disable any ad-blocking software/browser extensions (this can be specific to this website--we promise we'll never show ads)
- You have disabled Javascript in your browser (common among company computers).
- Enable Javascript in your browser's settings.
- You have disabled third-party cookies in your browser.
- Enable third-party cookies for this website in the site settings in your browser.
- You are using an antivirus software that filters your internet browsing.
- Temporarily disable antivirus protection (don't forget to re-enable it after you have submitted your form!)
- You are utilizing assistive devices that do not interpret the forms correctly.
- If you need additional accessibility options, please call our clinic at (704) 633-5156 and speak with someone on our staff.
- Unknown errors within the form’s code that produce intermittent issues.
- Unknown compatibility issues with the forms and certain browsers.
